FreshScan Refund Policy
Last updated: April 18, 2026
This Refund Policy explains how refunds are handled for purchases made through the FreshScan mobile application and website. FreshScan ("we," "us," or "our") offers optional premium features through subscription plans processed by third‑party app stores.
1. How FreshScan Subscriptions Are Billed
FreshScan subscriptions are billed and managed through the following payment processors:
- Apple App Store (iOS)
- Google Play Store (Android)
- Stripe (for web and other payment methods)
Because these platforms process all payments, FreshScan does not collect or store your payment information and cannot issue refunds directly.
2. Refunds Through Apple App Store
If you subscribed using an Apple device, all refund requests must be submitted through Apple.
How to Request a Refund from Apple:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Select the FreshScan subscription
- Choose Request a Refund and follow the prompts
Apple will review your request and determine eligibility.
3. Refunds Through Google Play Store
If you subscribed using an Android device, refunds are handled by Google Play.
How to Request a Refund from Google:
- Visit play.google.com/store/account
- Select Order History
- Choose the FreshScan subscription
- Select Request a Refund or Report a Problem
Google will review your request and determine eligibility.
4. FreshScan Cannot Issue Refunds Directly
Because all payments are processed by Apple and Google:
- FreshScan cannot access your billing information
- FreshScan cannot cancel subscriptions on your behalf
- FreshScan cannot issue refunds directly
All refund decisions are made by the app store provider.
5. Subscription Cancellations
Canceling your subscription prevents future charges but does not automatically trigger a refund.
How to Cancel:
- iOS: Settings → Apple ID → Subscriptions → FreshScan
- Android: Google Play → Profile → Payments & Subscriptions → Subscriptions → FreshScan
Your subscription will remain active until the end of the current billing period.
6. Trial Periods
If FreshScan offers a free trial:
- You may cancel anytime before the trial ends to avoid being charged
- If you are charged after the trial, refund eligibility is determined by Apple or Google
7. Unauthorized or Accidental Purchases
If you believe a purchase was unauthorized or accidental, please contact:
- Apple Support or Google Play Support (depending on your device)
You may also contact FreshScan Support for guidance, but we cannot issue refunds.
8. Contact Us
If you have questions about this Refund Policy or need help navigating the refund process:
Thank you for using FreshScan. We're committed to providing a transparent and user‑friendly subscription experience.
