FreshScan Data Deletion Policy
Last updated: April 18, 2026
This Data Deletion Policy explains how FreshScan ("we," "us," or "our") handles requests to delete personal data associated with your FreshScan account. We are committed to giving users clear, transparent control over their information.
By using FreshScan, you agree to this policy.
1. How to Request Data Deletion
You may request deletion of your FreshScan account and associated data at any time through one of the following methods:
1.1 In the FreshScan App
Navigate to: Settings → Account → Delete Account
1.2 By Email
Send a request to: support@freshscanapp.com
Please include the email address associated with your FreshScan account.
We may require verification to confirm your identity before processing the request.
2. What Happens When You Delete Your Account
When you request deletion, FreshScan will:
- Permanently delete your account
- Remove personally identifiable information
- Remove your lists, pantries, preferences, and saved items
- Remove your scanned barcodes, receipts, and flyer OCR data
- Remove your Smart Recommendations and Smart Savings history
- Remove household membership data associated with your account
Deletion is permanent and cannot be undone.
3. What Data Is Deleted
The following categories of data are permanently deleted:
- Account information (name, email, password)
- Shopping lists and pantries
- Scanned items and OCR data
- Smart Match and Smart Savings history
- Preferences and dietary settings
- Household participation data
- Analytics tied to your user ID
All data is removed from active systems and backups according to our retention schedule.
4. What Data May Be Retained
Certain information may be retained for legal, security, or operational reasons:
4.1 Required by Law
We may retain limited information to comply with:
- Tax regulations
- Fraud prevention
- Security investigations
4.2 Aggregated or Anonymous Data
Data that has been fully anonymized (e.g., aggregated usage statistics) may be retained.
This data cannot be used to identify you.
4.3 Household Data
If you were part of a shared household:
- Shared lists or pantries created by other members remain
- Your personal contributions are deleted
- Your profile is removed from the household
5. Deletion Timeline
FreshScan processes deletion requests promptly.
- Immediate: Account access is disabled
- Within 7 days: Personal data removed from active systems
- Within 30–90 days: Removal from backups and redundant systems
Some systems may require additional time due to technical constraints, but your data will no longer be used for any purpose once deletion is initiated.
6. Impact on Subscriptions
If you have an active FreshScan subscription:
- Deleting your account does not automatically cancel your subscription
- You must cancel through the App Store or Google Play
- Refunds are handled by the app store provider
We recommend canceling your subscription before deleting your account.
7. Reopening an Account
Once deleted, your account cannot be restored.
You may create a new FreshScan account at any time, but previous data will not be recoverable.
8. Contact Us
If you have questions about this Data Deletion Policy or need assistance:
Thank you for trusting FreshScan to help you shop smarter, save more, and stay organized.
